Refund policy

Refund, Replacement & Warranty Policy

Every item sold by Kippok's Outdoor is a genuine, brand-new EcoFlow unit. We stand behind it.

1-Month Direct Replacement

If your item has a factory defect within 30 days of delivery, we will replace it with a brand-new unit. No repair wait, no back-and-forth.

• Message us with your order number, a short description of the issue, and a photo or video showing the defect.
• Once we confirm the defect, we arrange pickup or return shipping at no cost to you and ship your replacement.
• The item must include all original accessories and packaging.

After 30 days: EcoFlow official warranty

After the first 30 days, your product is covered by the EcoFlow manufacturer warranty (length depends on the model and is stated on each product page). Register your unit in the EcoFlow app to activate the full warranty. We will help you file and follow up on any warranty claim.

Not covered

• Damage from drops, water exposure beyond the product's rating, misuse, or unauthorized repair or modification
• Normal wear and tear, or cosmetic scratches that do not affect function
• Change-of-mind returns on opened items

Wrong or damaged-in-transit items

Please inspect your package on delivery. If you received the wrong item or it arrived damaged, contact us within 48 hours with photos and we will make it right.

Refunds

If a replacement unit is out of stock, we will offer a full refund to your original payment method within 10 business days of receiving the returned item.

Contact

Email workingferson@gmail.com or message our Facebook page with your order number.